Shipping policy

Shipping Policy

Last updated: October 22, 2026

Where we ship

We ship to the United States, Canada and Australia. All prices are in US dollars (USD).

Shipping rates

  • Standard tracked shipping: $6.95 per order, usually 5–15 days from order to delivery.
  • Free standard shipping on orders of $75 or more (after discounts).
  • Priority shipping: $12 per order, usually 5–8 days from order to delivery.

Processing time

Orders are prepared and handed to the carrier within 1–3 days for about 90% of orders. During busy periods, some orders can take 4–8 days, and a small share (about 5%) 9 days or more. You will receive an email with your tracking link as soon as your order ships.

Delivery time

Once shipped, parcels to the United States, Canada and Australia are usually in transit for:

  • 4–9 days for about 62% of orders
  • 10–12 days for about 31% of orders
  • 13–17 days for about 7% of orders

In total, most orders arrive 5–15 days after they are placed.

These are estimates provided by our carrier, not guarantees. Customs inspections, peak-season volumes, extreme weather and other events outside our control can cause delays.

Christmas orders

To receive your order before December 25, please order by December 5 (United States, Canada and Australia). Orders placed after this date will still ship, but we cannot guarantee delivery before Christmas.

Tracking

Every order is shipped with tracking. If your tracking link shows no updates for several days, or your parcel has not arrived 20 days after you ordered, contact us through our contact page and we will investigate with the carrier.

Duties and taxes

Our prices do not include import duties or taxes. If customs in your country applies any on delivery, they are the responsibility of the recipient.

Incorrect addresses

Please check your shipping address carefully at checkout. If you notice a mistake, contact us within 12 hours of ordering. We cannot redirect parcels once they have shipped, and we are not responsible for orders delivered to an incorrect address provided at checkout.

Lost or damaged parcels

If tracking shows no movement for 15 days, or your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number (and a photo for damaged items). We will send a replacement or issue a full refund.

Contact

Questions about shipping? Send us a message. We reply within one business day.