Refund policy

Refund Policy

Last updated: October 23, 2026

Returns and exchanges

You can return or exchange items within 30 days of delivery, as long as they are unworn, unwashed and have their tags attached.

How to start a return

Please contact us with your order number before sending anything back. We reply within one business day with the return address and next steps. Items sent back without contacting us first may not be accepted.

Return shipping

Return shipping costs are paid by the customer. If your item arrived faulty, damaged or not what you ordered, we cover it: we will send a replacement or refund you in full.

Size exchanges

Ordered the wrong size? Tell us the size you need and we will ship it as soon as your return is on its way back to us.

Damaged, defective or wrong items

Please inspect your order on arrival and contact us within 7 days of delivery, with your order number and a photo, if anything is damaged, defective or incorrect. We will make it right with a replacement or a full refund.

Lost parcels

If your tracking shows no movement for 15 days, contact us and we will send a replacement or issue a full refund.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may take a few extra days to show it. Original shipping costs are not refundable.

Non-returnable items

Items that have been worn, washed or damaged after delivery, or returned without their tags, cannot be refunded.

Cancellations

You can change or cancel your order by contacting us within 12 hours of placing it. After that it may already be in preparation, but you can still return it once it arrives.

Questions

For any question about returns or refunds, send us a message.